At Uminber Designs, we strive to ensure customer satisfaction. This Return and Refund Policy outlines the terms under which refunds or returns can be requested for our services and products. Please read the policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- For services:
- If the service deliverables do not meet the agreed requirements or specifications.
- If the service is canceled before any work has commenced.
- For digital products:
- Refunds are only applicable if the product has not been downloaded or accessed.
- If the delivered product is defective or corrupted.
2. Non-Refundable Conditions
We cannot process refunds in the following cases:
- Completed services where the final deliverables have been approved by the client.
- Digital products that have been downloaded, accessed, or used.
- Delays caused by client-side issues such as lack of communication or incomplete requirements.
3. Refund Process
To request a refund, follow these steps:
- Contact Us: Send an email to hello@uminber.in or call 79840106616 with your order details and reason for the refund request.
- Evaluation: Our team will review your request and may ask for additional information or clarification.
- Approval/Denial: If approved, the refund will be processed within 7-10 business days. If denied, you will be informed with an explanation.
4. Modifications and Revisions
- For services such as graphic design or logo creation, we offer a limited number of revisions as part of the package. Refunds will not be provided after the revision limit has been reached.
- Additional revisions can be requested for an extra fee, as specified in our terms of service.
5. Cancellation Policy
- Service cancellations are allowed if requested before the work has commenced. Any payments made will be refunded in full.
- For digital products, cancellations are not applicable once the product has been downloaded or accessed.
6. Digital Products Disclaimer
Due to the nature of digital products, we cannot guarantee refunds except under specific circumstances, such as corrupted or defective files. Ensure you review the product details carefully before purchase.
7. Contact Us
If you have any questions or need assistance with a refund or return, please contact us:
- Email: hello@uminber.in
- Phone: 79840106616